Politique de remboursement
Return, Exchange & Refund Policy
At VIVA Barre, we want you to love every purchase. If something isn’t quite right, we’re here to help.
30-Day Return Policy
We accept returns or exchanges within 30 days from the date of delivery. To ensure a smooth return process, please make sure the following conditions are met:
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All items must be unworn, unwashed, undamaged, and returned with their original packaging and tags attached.
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Socks and personal care items must be in brand-new condition with intact packaging.
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Please include your proof of purchase (e.g., order confirmation email or receipt) with the return.
Please note:
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Original shipping fees are non-refundable.
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Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping method to ensure safe delivery of your return.
Return Process
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To initiate a return, please email us at hello@vivabarre.com with your order number and the reason for return.
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We will provide you with the return address and further instructions.
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Please arrange shipping to return the items to us.
Refund & Exchange Processing
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Once we receive and inspect your return, we will process your refund or exchange within 5 business days.
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Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
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Refund amounts will be deducted for return shipping costs and original shipping fees (if applicable) .
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we sincerely apologize.
Please email us at hello@vivabarre.com within 30 days of receiving your order, and we will resolve the issue for you as quickly as possible, free of charge. If possible, please include a photo of the item—this helps us improve our quality control and ensures we always do our best.
Contact Us
If you have any questions about our return policy, feel free to reach out to us at hello@vivabarre.com. We’re always happy to help.
By completing your purchase, you acknowledge that you have read and agree to this return policy. Thank you for your understanding and support.
If you need any further adjustments, just let me know.